Eligible Return Policy

1. Check Product Details: Dive into the product descriptions and specifications. Make sure the product you're interested in matches your expectations.
2. Size and Fit: Use our fitting assistance feature on the product page to find the nearest fitting. If you have any doubts, don't hesitate to reach out to our experts.
3. Estimated Timelines: Take note of the estimated delivery timelines provided for each product.
4. Made to Measure Option: If you opt for the "Made to Measure" option, our team will get in touch with you within 48 working hours to ensure precise measurements.
5. Help in Size: If you choose "help in size" with standard measurements, we'll assist you in finding the nearest size. While we can't make size adjustments for children, we'll guide you to the closest match based on your preferences and available options.
6. Order Notes: You can add order notes at checkout, and our team will reach out to you within 48 working hours to address any specific requirements or questions you may have.

• Notify us via email at thejanyascloset@gmail.com or janyascloset@gmail.com within 24 hours of receiving the product.
• Provide your order number, images, and a video of the product.
• Our team will review your request and guide you through the process.
• Browse our designated exchange category to select an item/size of your choice.
• If the desired size or product is unavailable, we offer the option to exchange for a different category item, with adjustments for price differences and shipping costs.

1. All return requests should be notified first on email at team@jayascloset.com within 24 hours from the date of receipt of the items with the order number, reason for return, with supporting images and videos. Our customer service team would look into your email within the next 12 working hours and check on the same.
2. All eligible returns once approved on email by our customer service team member should reach our warehouse within 5 days ( India ) / 10 Days ( International )from the date of receiving the product.
3. We do not have a reverse pickup facility. Once acknowledged by the team, please send the product back to us yourself. Please do not forget to take acknowledgment receipt from the courier person about the number of products you are dispatching with his signature and mobile number. Janyas Closet will not be responsible for any lost shipment.
4. We should receive the traceable mail from the customer having tracking number, courier company slip, and order number within strictly 48 hours of receiving the email confirmation from our team.
5. Please mention your name, address, number, email, and order ID on the parcel.
6. We will deduct all shipping cost / Rto cost and restocking fees of 15 %
7. As a policy, we do not provide a refund on return. We provide" Exchangestore credit for all eligible Exchange Category "to be used within 15 days and can be redeemed for any purchase only at www.janyascloset.com
8. We issue store credit for eligible returns for a validity to be strictly used within 60 days (counted from the date of issue and email sent) by our official email id (team@janyascloset.com).
9. We will not increase the timeline of store credit in any case. There won't be any reminders from Janyas Closet on timelines. It is the customer's responsibility to use the store credit on time.
10. The customer agrees not to dispute the decision made by Janyas Closet and accepts the decision regarding the cancellation/returns/store credit.
11. Please note that the goods are your responsibility until they are returned to Janyas Closet mentioned warehouse address

• Only one exchange per customer is allowed.
• You are responsible for all shipping charges.
• If the desired size is unavailable in the "Eligible Exchange Category," you have the option to select another design. In such cases, the adjustment of the price difference will be applicable based on the category you choose later for the exchange. The rules for applicable discounts will be determined by the category you select for the exchange.

• The original product must be returned in its original, unused condition, with all tags intact.
• Exchange requests must be made within 24 hours of receiving the product.
• Ship the exchanged product to Janyas Closet office at your own cost and responsibility within 5 days (Indian customers) or 15 days (international customers) after receiving email confirmation from our team.
• All Shipping costs / Rto Cost are the customer's responsibility, and we do not bear any expenses.
• If the desired size is unavailable in the "Eligible Exchange Category," you have the option to select another design. In such cases, the adjustment of the price difference will be applicable based on the category you choose later for the exchange. The rules for applicable discounts will be determined by the category you select for the exchange.
• For international returns, import taxes to India are to be borne by the customer.

Exchange Policy for International Customers

For international orders, please carefully review the following return policy guidelines:

Return Shipping and Customs Charges: As an international customer, you will be responsible for paying the return shipping fees and any applicable Indian customs charges (import / other). Please note that these charges are non-refundable.

Non-Refundable Charges: Any additional charges incurred during the exchange process are non-refundable. This includes any handling fees, import taxes, or other fees associated with the return including Indian import fees.

Exchange Eligibility: To be eligible for an exchange, the item must meet our eligible return/exchange policy criteria stated in the above pointers. Please refer to our general exchange policy for more details on eligible products.

Exchange Process: If you wish to initiate an exchange for an international order, please contact our customer support team at team@jayascloset.com. They will guide you through the exchange process and provide instructions on how to proceed.

Once the returned item is received and inspected, we will issue a store credit for adjustment in buying another item or exchange only and no refunds. We will not include any shipping charges or customs fees paid.

Limited Exchange Window: International customers need to begin the exchange process within 24 hours of receiving the product. Once our team approves the exchange, kindly ensure that the product is delivered to our warehouse within 15 working days. Please provide us with the necessary details via email to aid in tracking. To ensure a smooth exchange procedure, please reach out to our customer support team promptly.

Product Condition: The returned item must be in its original condition, unworn, and with all tags and packaging intact. Any signs of use, damage, or alteration may result in the return being rejected.

Communication: It is essential to maintain clear communication throughout the return process. Please promptly respond to any inquiries or requests for information from our customer support team to facilitate a smooth return experience.

We understand that returning international orders can involve additional considerations and costs. We appreciate your understanding and cooperation in adhering to our return policy. If you have any further questions or require assistance, please do not hesitate to reach out to our customer support team.

We understand that returning international orders can involve additional considerations and costs. We appreciate your understanding and cooperation in adhering to our return policy. If you have any further questions or require assistance, please do not hesitate to reach out to our customer support team.

Non-Returnable Items: All items purchased from sale, promotional coupons, and gift vouchers are non-returnable, non-refundable, and non-exchangeable. Any Items apart from “eligible return category ( styles under budget …….. ) are non-returnable / non exchangeable / non refundable.

Hair Accessories/ custom designs, custom colours are not eligible for returns/ exchange.

Garment Care: Ensure that you are not in contact with perfumes, sprays, creams, or any other chemicals while trying the garments.

Pet Hair and Scratches:v The items being returned should be free of any pet hair or nail scratches. Please keep them away from animals and pets.

• The return must be approved by JANYAS CLOSET before it can be sent back.
• Please note that the customer is responsible for the cost of return shipping, which is non-refundable.
• The customer is responsible for the goods until they are returned to JANYAS CLOSET.
• Please make sure to put your order number with the return package to ensure that your return is processed in a timely manner.
• All items must be returned to JANYAS CLOSET at the following address:

Before returning any item, please notify us by email at team@jayascloset.com and include your order number.

Our Cancellation Policy states that you may only cancel an order within 24 hours of placing it. After this time period, we will not entertain any cancellation requests. However, in the event that the order has not been approved or processed by Janyas Closet, we reserve the right to cancel the order and refund the entire amount to you as per our usual business practice.

At our company, we understand that prices may vary over time due to promotions, sales, or other factors. We strive to provide our customers with the best value for their purchases. However, please note that once an order is placed, we are unable to refund the price difference if an item goes on sale or its price is reduced after the order has been processed.

We encourage our customers to review and finalize their orders carefully before making a purchase. Our prices are subject to change without prior notice, and any future discounts or promotions may not be applicable to previous orders.

We appreciate your understanding and support. If you have any further questions or concerns regarding our pricing policy, please don't hesitate to reach out to our customer service team. We are here to assist you.

After carefully inspecting the returned or exchanged products and confirming they align with our exchange policy, we commit to processing all exchange within 7 business days from the receipt of your parcel. Upon completion, an exchange credit note will be issued, accounting for the eligible amount while considering and adjusting shipping costs / Rto / taxes and any additional exchange charges.

Please note that exchanges must be initiated using store credit within 15 working days. After 15 days, this window will then close.

Regrettably, we are unable to offer refunds for price reductions that might occur after an order has been placed. We apologize for any inconvenience this might cause.

To ensure the best experience for our valued customers, we kindly request your cooperation regarding shipments that appear tampered, damaged, or opened. If you come across such a shipment, we urge you not to accept it. Instead, please take a photo or video of the shipment and promptly reach out to our dedicated customer care team at team@jayascloset.com.

As an additional measure, we highly recommend recording a video while opening your parcels. This will greatly assist us in promptly addressing and resolving any discrepancies that may arise. Your cooperation in adhering to this policy is greatly appreciated, as it enables us to maintain our commitment to delivering exceptional customer service.

We kindly request all customers to prioritize recording the unboxing of their Janaya's Closet orders before opening them. This recording serves as crucial evidence in case of any discrepancies, ensuring a swift resolution. To further emphasize its importance, please understand that recording is necessary to provide us with the evidence needed to investigate and address any issues effectively. We ask that you email us with this recording within 24 hours of delivery for us to cross-reference with our delivery partners. Please keep in mind that exceeding this timeframe (24-48 hours) may limit our ability to assist you in resolving any concerns.